Free delivery worldwide in 10 to 30 business days for orders above $25 USD (or equivalent currency). We resend for free any orders which are not delivered in 2 months. As a general rule, packages are sent within 48 hours after receipt of payment, via UPS with tracking number and delivery without signature.
Shipping costs include handling and packaging costs, as well as postal costs. The handling costs have a fixed price, while the transport costs may vary depending on the total weight of the package. We advise you to group all your articles in one order. We cannot combine two different orders, and the shipping costs will be applied for each one individually. We are not responsible for the damages that your package may suffer after shipment, but we do our best to protect all fragile items.
Refund, Cancellation & Exchange Policy
Our policy lasts 14 days. If 14 days have gone by since your delivery, unfortunately, we can’t offer you a refund or R. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Additional non-returnable items are Gift cards and some health and personal care items. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
If item is returned to us because of any of the following then we’ll provide you refund after charging the original shipment fee, any penalty from the shipment company and restocking fee which will be 50% of the product price:
– Item delivered to you but you intentionally didn’t accept it or rejected it.
– You provided us incorrect address
– Post office tried to deliver you but unable to deliver you and then reminded you to collect the items.
However, you’ll be paid the remaining balance only once the item is finally returned to our warehouse.
Any item not in its original condition is damaged or missing parts for reasons not due to our error will be eligible for partial refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed in the form of our store credit.
Late or missing refunds (if applicable)-
– If you haven’t received a refund yet, first check your bank account again.
– Then contact your credit card company, it may take some time before your refund is officially posted.
– Next, contact your bank. There is often some processing time before a refund is posted.
– If you’ve done all of this and you still have not received your refund yet, please contact us at support@skinangel.shop.
Sale items (if applicable)
– Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Free Resend or Refund (if applicable)
Missing or not delivered items.
If your item has not been delivered to your address, or the parcel is missing then there may be an acceptance of a free resend. A free resend will ONLY be issued if Both A and B situations occur.
A. The proper shipping address was completely correct when input into the shipping address bar. This including your postcode, suite or unit number.
B. The package has not been marked Delivered by both the manufacturer and the shipping courier company. (your provided tracking number will show if it has been marked as “delivered” or not)
Please Note. A free resend or refund will Not be issued if we find out that A, B and or C situations given below have occurred. due to the fact that these situations are solely the customer’s responsibility.
A. If the address was input Incorrectly, meaning there was a missing or wrong suite or unit number. Then we cannot resend or issue a refund as it is solely the customer’s responsibility to provide a proper and accurate shipping address.
B. If the package has been marked as “delivered” by both the manufacturer and the Delivering Courier company then we also cannot resend or issue a refund as this indicates that the customer has received the package.
C. If the packages have been marked as “delivered” and the customer provided an inaccurate or wrong shipping address then we cannot resend or issue a or refund as this becomes the customer’s responsibility to retrieve the package from the 3rd party courier delivery company.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email with photo including details at support@skinangel.shop
Please note that any damaged items received upon delivery may be due to miss handling by the 3rd party courier delivery companies. This would essentially be at fault of the delivery service and as a mean to provide customer satisfaction we will provide a one-time free replacement of the exact item that was damaged. This will require the customer to return any damaged items to our postal address. Upon retrieval, we will inspect the damaged item and refund the customer after we have received the damaged items.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. You should consider using a traceable shipping service or purchasing shipping insurance for higher priced items. We don’t guarantee that we will receive your returned item without traceable shipping code.
Any defective or damaged device claim should be made within 7 days of the receipt of item along with photos and description of the damaged item at support@skinangel.shop to be eligible for exchange.
